Description
Programme Manager | Managed Services Provider
Location: London / Hybrid (weekly client and office visits)
Salary: £75,000 - £115,000 + Bonus + Benefits
Type: Permanent, Full-Time
About the Opportunity
Our client is a leading Managed Services Provider (MSP) delivering complex infrastructure, cloud, network, security, and digital transformation programmes to enterprise and financial services customers across the UK and internationally. Due to continued growth, they are seeking an experienced Programme Manager to lead the delivery of high-value, multi-workstream technology programmes.
This is a strategic leadership role for a commercially astute programme professional who thrives in customer-facing environments and has a proven track record of delivering complex technology and transformation initiatives within managed services, systems integration, or enterprise IT environments.
The Role
As Programme Manager, you will take ownership of large-scale client programmes, ensuring successful delivery across multiple projects, stakeholders, suppliers, and technical teams. You will be responsible for governance, financial management, risk mitigation, and client satisfaction while driving measurable business outcomes.
Working closely with executive stakeholders, PMO teams, technical architects, and delivery leads, you will ensure programmes are delivered on time, within budget, and aligned to customer objectives.
Key Responsibilities
- Lead the end-to-end delivery of complex technology and transformation programmes
- Manage multiple interdependent projects simultaneously across diverse technology domains
- Define programme scope, objectives, milestones, and success criteria with clients and senior stakeholders
- Develop and manage programme budgets, forecasts, resource plans, and delivery schedules
- Establish programme governance, reporting frameworks, and executive steering committees
- Identify and proactively manage programme risks, issues, dependencies, and change controls
- Coordinate internal technical teams, third-party vendors, and customer stakeholders
- Drive effective communication and stakeholder engagement at all organisational levels
- Ensure delivery excellence, commercial performance, and customer satisfaction
- Support continuous improvement initiatives and delivery best practices across the PMO
- Mentor Project Managers and contribute to the development of delivery capability within the business
About You
You'll be an experienced Programme Manager with strong leadership skills and a proven ability to manage large-scale technology programmes in complex customer environments.
Essential Experience
- 8-10+ years of project and programme management experience
- At least 5 years operating at Programme Manager level
- Experience delivering technology transformation programmes valued at £1m+
- Strong background within Managed Services, IT Services, Systems Integration, Consulting, or Enterprise Technology environments
- Experience delivering infrastructure and technology projects across:
- Cloud Services
- Network Transformation
- Cyber Security
- Data Centre & Hosting
- End User Services
- Software & Application Delivery
- Experience managing multi-disciplinary technical teams and external suppliers
- Strong financial management and programme governance experience
- Proven ability to work within matrix and global delivery organisations
- Experience delivering programmes using Agile, Waterfall, and Hybrid methodologies
Highly Desirable
- Financial Services sector experience
- Experience working with technologies from vendors such as Cisco, Juniper, Arista, Fortinet, Palo Alto Networks and Microsoft
- Experience within large outsourcing or managed services environments
- Strong change management and organisational transformation expertise
Qualifications
Essential
- Degree qualified in Business, IT, Engineering, Project Management, or related discipline
- Professional certification such as:
- MSP
- PRINCE2 Practitioner
- PMP
- Agile certifications
Desirable
- MBA or equivalent postgraduate qualification
What You'll Need to Succeed
- Strategic mindset with strong commercial awareness
- Exceptional stakeholder and client management skills
- Strong leadership and influencing capability
- Excellent communication and presentation skills
- Ability to perform under pressure and manage competing priorities
- Analytical approach with strong problem-solving abilities
What's on Offer
- Salary of £75,000 - £115,000
- Performance-related bonus
- Hybrid working model
- Pension contribution
- Private healthcare
- Professional development and certifications
- Opportunity to lead major enterprise transformation programmes for high-profile clients
- Clear progression into Delivery Director or Head of Programme roles
Apply Now – Please send your word CV for the attention of ALISON CALDER
If you're an experienced Programme Manager looking to join a growing Managed Services Provider delivering complex technology programmes for enterprise customers, we'd love to hear from you. This is an excellent opportunity to take ownership of high-impact strategic initiatives while advancing your career in a dynamic and fast-growing organisation.
