2rd Line Support Engineer

2rd Line Support Engineer

Marcus Donald are currently seeking a 2rd Line Support Engineer to join a software company based in North London. As a 2rd Line Support Engineer, you will be responsible for working alongside the Support Services team to provide high quality support to both internal and external customers and troubleshooting a variety of network and Infrastructure issues.

Ideally, my client is seeking an individual with experience working for a software company however this is not essential.

Key responsibilities for the 2rd Line Support Engineer

• Network troubleshooting and diagnostics
• Create and manage user G-Suite accounts
• Handling customer infrastructure alerts that affect system BAU operations
• Being part of an extended hours call rota
• 2rd Line Support for all clients Infrastructure software issues
• Manage customer expectations and report back in a timely / professional fashion
• Monitor backups and carry out restore tasks
• Assist with the running of the company ERP solutions
• Ensure reliable and consistent user experience for both internal and external customers

Key skills required for the 2rd Line Support Engineer

• An excellent communicator over the phone, via email and face to face
• Being productive and efficient
• Windows Server 2003 - 2012
• Office 365
• G-Suite
• Windows 7-10
• Networking – DNS, DHCP, RDS or Wireless
• Hardware support and troubleshooting
• Anti-Virus

Benefits for the 2rd Line Support Engineer

• Gym membership contribution
• Childcare contribution
• Health cash plan
• Free breakfast every day on site
• + more

If you believe you are a suitable candidate for this role, apply here, or contact Oliver at Marcus Donald.