IT Support Engineer (MacOS)

Marcus Donald People
October 5, 2022
Crystal Palace, United Kingdom
Job Type
£45000 - £55000 per annum, Benefits: Flattering Benefits and Bonuses


Marcus Donald People are currently recruiting for an IT Support Engineer (MacOS) for a client within the Media & Advertisement space. This will predominately be a 1st Line / Helpdesk position and your responsibilities will be very first line focus whereas you will be involved in Support, project delivery & escalating to the 2nd & 3rd Line team where necessary.

This will be 100% office based role therefore, if you live close to either of the below sites then great - as they’re happy to have you based at either;

  • North London (close to Enfield area)
  • South London (close to Crystal Palace)
  • South London (close to Biggin Hill)

IT Support Engineer (MacOS) – Responsibilities:

  • Provide 1st line support for desktops and application support for Mac users, Windows users, and network issues
  • Maintain logs of all support issues in the service desk application
  • Initiate, co-ordinate and escalate internal support tickets
  • Create and maintain new and existing systems documentation
  • Scheduling and performing builds of Apple workstations
  • Resolve warranty hardware replacements by liaising with suppliers/manufacturers

IT Support Engineer (MacOS) – Technical:

  • Minimum experience of 5 years working in a similar role
  • Excellent communication skills
  • Strong Customer Service and Technical skills required
  • A solid knowledge of Mac OS and experience of managing Macs
  • Proficient in the applications which make up the Adobe Creative Suite of products, in order to support designers
  • Exchange/O365 administration
  • Imaging laptops and desktops
  • Networking – basic troubleshooting experience required

This is an excellent opportunity for an experienced Mac & Windows IT Support professional looking to work or ideally remain within the exciting Media & Advertisement sector.
If this is a role you’d be interested in please apply or send your CV to

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