IT Service Desk Analyst

Marcus Donald People Limited
Published
January 17, 2022
Location
Cheshire, United Kingdom
Job Type
Salary
£100 - £150 per day

Description

Marcus Donald are currently looking for an IT Service Desk Analyst to join a private Education organization in Cheshire.

You will be working remotely for now; however, they would like to know that a future employee would be able to commute into the office when/if needed. With the office being in Cheshire, naturally, living within a commutable distance to Cheshire would be ideal. Being willing to commute into the office at least 2 days per week will be expected.

IT Service Desk Analyst – Responsibilities:

  • Respond to and track all incoming calls, emails, and IT enquiries to the Service Desk.
  • Resolving Incidents at the first point of contact, where possible, or accurately assigning to other relevant teams.
  • Provide timely and accurate information to customers
  • Maintaining an up-to-date understanding of technologies used within the business.
  • Ensuring that all user issues are managed effectively and efficiently.
  • Take ownership of ad hoc tasks when required.

IT Service Desk Analyst – Skills:

  • Good working knowledge of current versions of MS Office and Microsoft Windows
  • Active Directory (basic)
  • Previous experience of ITIL Incident Management Process
  • Understanding of Microsoft products including Office365
  • Good communication skills both verbal and written

IT Service Desk Analyst – Desired:

  • Past/current experience with Citrix

This is a great opportunity to work for an innovative, engaging, and market-leading organization with the opportunity to grow and develop existing skills and explore new ones.

If you feel like this is a role for you, then please do not hesitate to apply! You can apply through our job boards or drop me an email at bjames@marcusdonald.com.

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