Senior Infrastructure Engineer

Senior Infrastructure Engineer 

Marcus Donald are currently recruiting for a Senior Infrastructure Engineer to join a client based in Canary Wharf. 
As a Senior Infrastrucutre Engineer in the operations team, your role will be to make sure the service, contractual and regulatory requirements of the organisation are met by managing the following activities:

• Operational support of IT solutions and services (both infrastructure and network) workload, performance and development of a team of IT operations specialists by building capability to deliver services as required
• Third party provision of IT operations services
• Provision of expertise to programmes and projects as well as the development of architectural solutions for IT operations solutions throughout the service lifecycle

Essential

• Expert certificate in Service Management Framework qualification, level 3

Technical Specialism:

• Demonstrate an in-depth knowledge of on prem and Cloud technologies, their future direction and a deep understanding of the technical concepts required in the role and how these fit into the wider technical landscape
• Deliver a model to support and maintain those future technologies and any databases that co-exist in the current environment.

Network expertise:

• Have an understanding of network technology including: LAN, WAN, Wi-Fi, data centre LAN, SD networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, and network specific security and remote access technologies and approaches

Change Management:

• Manage changes to service, configuration items, organisational change, supplier change and associated documentation
• Request changes due to incidents or problems to provide effective control and reduction of risk to the security performance and availability.
• Apply understanding and knowledge in project or programme activities.
• Deal with high impact, complex change requests.
• Ensure that release policies, procedures and processes are applied.
• Incident & problem management in relation to on-prem, cloud and network infrastructure and systems, which could also be managed by third parties. 

Disaster Recovery and Business Continuity;

• Ability to document, run and manage these scenarios effectively to resume service stability quickly and securely

User-focused:

• Collaborate with user researchers and demonstrate an understanding of the difference between user needs and desires of the user.
• Prioritise and define approaches to understand user stories
• Offer recommendations on the best tools and methods to be used.
• Able to analyse current processes, identify and implement opportunities to optimise processes
• Able to evaluate and establish requirements for the implementation of changes by setting policy and standards. 

Please send over your CV to apply for the role, if you have any questions about the postion then call 0203 328 0400 and ask for James.