Service Design & Transformation Manager

Service Design & Transformation Manager

Marcus Donald are now searching for a Service Design & Transformation Manager to join a client based in Canary Wharf.

My client are building a Digital, Data and Technology driven place of work and will lead the industry by showcasing best practice when dealing with data, digital and technology.

You will guide the direction and set up methodology of the cross-functional design team and be the SME in the broad DDaT Service domain. With your expertise, authority and sign-off provisioning on the overall DDaT service design, this role will set the bar for innovation, quality on research and design outcomes.

This role has a substantial impact on the entire organisation via a catalogue of DDaT services and will interact with other business functions internally.

Key Skills as a Service Design & Transformation Manager

• Excellent communicator
• Manage strategic change across multiple teams ensuring processes are reviewed, understood and implemented
• Leading business critical change projects within a complex environment (Operational & Structural Change)
• Ability to define and evaluate the effectiveness of strategies and policies
• High degree of business and commercial knowledge
• Excellent stakeholder management

Key Responsibilities as a Service Design & Transformation Manager

• Lead on embedding user research, user experience and design either for products or encourage this within any policy development
• Coach, mentor and train colleagues in service design methodology and toolsets to enable them in developing and maturing services across the business
• Showcase products to senior management to gain sponsorship and move the business to deliver what is best for the end user
• Ensure appropriate budget and contract management where necessary
• Effective resource planning, management, reporting and coordination of projects/initiatives to deliver change in line with availability and business requirement
• Leading on the delivery and coordination across projects on the ground and ensuring they align with business strategy
• Coordinate the digital transformation initiatives acting as point of contact between different departments and 3rd parties
• Be the subject matter expert both externally and internally in DDAT service design
• Ensure GDS policies and standards are followed and learning is fed back
• Identify and resolve problems in running data or digital services within the business, identifying any risks regarding changes and develop a strategy to overcome them

If you feel you are suitable for this Service Design & Transformation Manager position, please apply via this advert or contact Ellie directly.

Service Design & Transformation Manager