Change & Adoption Lead

Change & Adoption Lead

Marcus Donald are now searching for a Change and Adoption Lead to join a client in the Oil & Energy sector based in Canary Wharf.

In this role you will be responsible for the development and delivery of materials across a range of channels to enable the successful adoption of technology solutions. This includes understanding user needs, training development & delivery, communication planning & execution and risk impact assessment of adoption.

Key Skills as a Change & Adoption Lead

• Coaching skills
• Proven IT training experience
• Broad technical background in Microsoft, Jira & Confluence
• Very strong interpersonal, communication, written and presentation skills
• Proactively working with stakeholders
• Understands business processes and policies
• GDPR knowledge
• Prioritises effectively and comfortable working in a fast-changing environment with minimal guidance
• Microsoft technologies and solutions

Key Responsibilities as a Change & Adoption Lead

• Be part of establishing an Office365 adoption programme as the business move to the next version of Microsoft Office.
• Represent the voice of the customer where digital solutions have an end user impact
• Work with cross-functional teams  to support user journeys and associated research
• Support the adoption and change of new tools and services being implemented across the business
• Establish ambassadors across the business to facilitate new ways of working and learning
• Analyse business processes with an understanding of the associated software in order to develop appropriate training materials
• Standardise and manage guides and materials for DDaT Tools and capabilities
• Produce training, tailoring manuals and associated documentation
• Floor walk, provide desk side and telephone support and assistance to all staff
• Investigate and progress any opportunities to improve the quality of service provided to business users

If this Change & Adoption Lead position is of interest, please apply via this advert. Alternatively, contact Oliver on 0203 328 0400

Change & Adoption Lead