Senior Support Analyst

Senior Support Analyst

Marcus Donald are currently seeking a Senior Support Analyst to join a Financial Services organisation based in the City of London. This position focuses on the day to day support of both internal and external users. The successful candidate will be the first point of contact for IT Support within the organisation.

Key responsibilities for the Senior Support Analyst

• Being the first point of contact for IT support for both internal and external users
• Follow up on existing tickets whilst supporting new user issues
• Supporting users remotely, face to face and via telephone and email
• Processing purchase request and liaising with 3rd party suppliers
• Troubleshooting hardware, software and the network
• Sharing documentation with other members of the team
• Ensuring all users are treated fairly whilst maintaining a professional manner and approach
• Identify risks and enhance control across the business IT environment

Key skills required Senior Support Analyst

• Office 365
• Windows 7-10
• Microsoft Office Products
• Troubleshooting laptop, PC’s and other hardware
• Troubleshooting software & networks
• Excellent communication skills over the phone, email and face to face

If you are interested in this position, please apply directly through this advert or contact Oliver at Marcus Donald People on 0203 328 0400.

Senior Support Analyst