IT Service Desk Analyst

Marcus Donald are currently looking for an IT Service Desk Analyst to join an Advertising and Marketing organisation based in Melksham.

** 60% office based / 40% remote **

IT Service Desk Analyst – Responsibilities:

• Respond to and track all incoming calls, emails, and IT inquiries to the Service Desk.
• Resolving Incidents at the first point of contact, where possible, or accurately assigning to other relevant teams.
• Provide timely and accurate information to customers
• Maintaining an up-to-date understanding of technologies used within the business.
• Ensuring that all user issues are managed effectively and efficiently.
• Take ownership of ad hoc tasks when required.

IT Service Desk Analyst – Skills:

• Working experience with Mac/Windows
• Good working knowledge of current versions of MS Office
• Office 365
• Previous experience of ITIL Incident Management Process
• Good communication skills both verbal and written

This is a great opportunity to work for an innovative, engaging, and market-leading organization with the opportunity to grow and develop existing skills and explore new ones.

If you feel like this is a role for you, then please do not hesitate to apply! You can apply through our job boards or drop me an email at awarren@marcusdonald.com.