ITSM Project Manager

Marcus Donald People
May 26, 2022
Berkshire, United Kingdom
Job Type
£550 - £650 per day


Marcus Donald are currently looking for a ITSM Project Manager. This is an exciting opportunity to lead a high profile, high value project at a large & very successful business, with visibility and sponsorship at the highest level.

*Outside IR35*

**Hybrid working however, there is an initial need to be business facing (in the office), to ensure necessary relationships are formed and the culture of the business is absorbed**
You will be working with a multi-disciplined project team, a ServiceNow consulting partner and technical & non-technical staff therefore; leadership, planning, management, communication and all-round soft skills will be the most important areas assessed!

ITSM Project Manager - Responsibilities:

  • Overall responsibility for the project - taking it through initiation, scoping and delivery
  • Ensure first-rate business change and IT delivery
  • Establish project team structure and communication plan, aligning approach with partners
  • Oversee partner delivery, ensuring appropriate measures are in place to manage performance
  • Drive all Planning & Initiation activity culminating in a clear scope and delivery plan to take to business sponsors and stakeholders
  • Build, own and drive the overall project delivery plan across all workstreams – tech & non-tech
  • Owning project communication and business change activities working alongside project sponsors and relevant heads of department
  • Work internally for the business and manage Tier 1 vendors

ITSM Project Manager - Technical:

  • Strong Partner Management experience
  • In particular, experience with ITSM (IT Service Management) projects involving Tier 1 vendors, e.g., ServiceNow, BMC or Ivanti
  • Significant experience with complex IT transformation projects at a medium and large scale
  • Strong people and stakeholder management up to C-suite
  • Demonstrable understanding of business change principles and techniques
  • Appropriate qualifications and applied experience across all aspects of Project and Programme Management

This is a great Outside IR35 contract and someone with previous experience and involvement with a successful Enterprise Service Management Platform implementation would be perfect! This is also a great role and company to add to your profile, so please apply if you feel you have the right experience and are keen to learn more. You can also email me directly on

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