Junior IT Service Desk Analyst

Marcus Donald are looking for a Junior Service Desk Analyst to join an ever growing computer support / technological organisation.

**This role is based in Langley – Hybrid opportunity available**

This is a perfect opportunity to join an ever growing service business who’s looking to develop their skillset whose eager to learn, progress and get hands on experience in projects.

Some of the responsibilities include but are not limited to:

• Day to day desktop support of our clients (1st and 2nd Line) (70%)
• Maintenance of Monitoring and Proactive Management Systems (15%)
• Server Migration Projects (5%)
• Initial client consultancy and design (5%)
• Onsite visits (5%)

Skills required (personal):

• Excellent customer service with a willingness to help and solve problems
• A self-starter willing to take ownership of tasks is essential for this role
• Well-presented and professional
• Ambition to develop with a thirst for knowledge
• Ability to write concise documentation
• A driving license is essential for occasions when a site visit is required

Skills required (Technical):

• Desktop troubleshooting including Outlook, printer, login and local computer problems
• Office 365 and Azure administration and troubleshooting
• Understanding and proven experience with Windows server and desktop support
• Understanding of the common Backup (including Veeam) and Anti-Virus products (mainly Sophos)
• Understanding of networking technologies

you will be working in a small team providing support to our clients, ensuring that SLAs are met and the helpdesk function runs smoothly. If you have a passion for IT and want to develop your skillset this is now a good as time as ever to join this project.

Please feel free to get in contact via message or emailing me on rsolan@marcusdonald.com, Excited to see all the talent on show and happy to discuss this opportunity further.