IT Service Desk Analyst

Marcus Donald are looking for a 1st / 2nd Service Desk Analystto join a growing Managed Service Provider (MSP) in Berkshire.

**This role is based near Slough – Hybrid (3 days in office, 2 days from home)**

This is a perfect opportunity to join an outsourced IT services organisation with an amazing family feel, close-knit team with an incredible average length of tenure which speaks volumes about the way their employees are treated.

They are a small to medium sized friendly business who feel that you should enjoy coming to work and enjoy the work you are doing, so offer a low-pressure environment where the emphasis is on getting things done properly rather than cutting corners.

Some of the responsibilities include but are not limited to: 1st / 2nd Service Desk Analyst

• Day to day desktop support of our clients (70%)
• Maintenance of Monitoring and Proactive Management Systems (15%)
• Server Migration Projects (5%)
• Initial client consultancy and design (5%)
• Onsite visits (5%)

Skills required (Personal): 1st / 2nd Service Desk Analyst

• 2-3 years’ experience of working a helpdesk at 2nd line
• Excellent customer service with a willingness to help and solve problems
• A self-starter willing to take ownership of tasks is essential for this role
• Well-presented and professional
• Ability to write concise documentation
• A driving license is essential for occasions when a site visit is required

Skills required (Technical): 1st / 2nd Service Desk Analyst

• Office 365 and Azure administration and troubleshooting
• Understanding and proven experience with Windows server and desktop support
• Understanding of the common Backup (including Veeam) and Anti-Virus products (mainly Sophos)
• Understanding of networking technologies; firewalls ect…
• Desktop troubleshooting including Outlook, printer, login and local computer problems

You will be working in a small team providing support to amazing local clients, ensuring that SLAs are met, and the helpdesk function runs smoothly. If you are well motivated IT professional who wants to feel that their contribution to a business is making a different then this is the right position for you.

Please feel free to get in contact via message or emailing me on rsolan@marcusdonald.com, excited to see all the talent on show and happy to discuss this opportunity further.