IT Lead

IT Lead

Marcus Donald are currently recruiting for an IT Lead to join an award-winning Technology Team. As an IT lead you will be responsible for investigating a wide range of technical issues as well as supporting the Technology and Operations Teams with the delivery of our business transformation programme.

Job Responsibilities of the IT Lead

• Manage the IT budget and drive performance improvements
• Coordinate IT support, training, and orientation for new technology users
• Manage information security and maintains network and user security through hardware or software installation or through education
• Project manage delivery of all IT projects
• Track inventory and status for hardware and software throughout the organisation
• Establish and maintain relationships with technology vendors
• Maintain, test and drive continuous improvement of emergency plans for equipment, power, or security failure to preserve technology and data
• Research regarding new IT equipment and solutions
• Attendance at trade exhibitions and workshops to keep abreast of new developments
• Troubleshooting and resolving technical issues promptly, keeping customers and colleagues informed at each stage
• Ensuring all incidents reach satisfactory resolution – with support from our 3rd Party IT Support Partner
• Management of all aspects of our 3rd Party IT Support partner
• Prioritisation of tasks to ensure that service level agreement targets are met
• Monitoring network availability and up-time, and co-ordinating action where required
• Ensuring all service requests are completed professionally and efficiently
• Proactively resolve potential technical issues and mitigate operational / security risks
• Support on-boarding of customers and help Client Services deliver outstanding customer service
• Maintain/create training resources as well as deliver training to customers and teams

Key Skills

• Networking, Microsoft products and virtualisation.
• Windows Server
• SQL Server
• VMware
• Microsoft Exchange
• Office 365
• A good base of networking knowledge, ideally CISCO, and VOIP systems, would be advantageous though not essential.

Please send over your CV to apply for the role, if you have any questions about the position then ask for James.