Service Design & Transformation Manager

Service Design & Transformation Manager

Marcus Donald are now looking for a Service Design & Transformation Manager to join an Oil & Energy client based in Canary Wharf.

In this role, you will be responsible for guiding and setting up the methodology of the cross-functional design team, and be the subject matter expert in the DDaT Service domain.

You will show your expertise, authority and sign off provisioning on the overall DDaT service design and set the bar for innovation, quality on research and design outcomes. This role will have a substantial impact on the entire organisation via a catalogue of DDaT services and will interact with other business functions across the business.

Key Skills as a Service Design & Transformation Manager

• Excellent stakeholder management skills
• Managing strategic changes across multiple teams
• Leading business-critical change projects  
• Strong leadership skills
• Defining and evaluating the effectiveness of strategies and policies
• Business and commercial knowledge

Key Responsibilities as a Service Design & Transformation Manager

• Contribute to the strategy for service delivery/design
• Lead on embedding user research, user experience and design either for products or encourage this within any policy development
• Coach, mentor and train colleagues in service design methodology and toolsets to enable them, in turn, to develop and mature services across the business
• Have an overarching view of projects
• Coordinate the digital transformation initiatives acting as a point of contact between different departments and relevant third parties, communicating strategies and objectives with stakeholders throughout the transformation process
• Ensure the evaluation of any adjustments made within the organisation and communicate the findings with stakeholders
• Ensure appropriate budget and contract management where necessary
• Facilitate the definition of the strategic DDAT service roadmap and support the evaluation of services to ensure they are viable, scalable, repeatable and sustainable
• Embed Human Centred Design thinking outside DDaT into the wider business
• Be the subject matter expert both externally and internally in DDAT service design
• Identify and resolve problems in running data or digital services, identifying any risks regarding changes and develop a strategy to overcome or address them

If this Service Design & Transformation Manager position sounds of interest, please apply via this advert directly or call 0203 328 0400

Service Design & Transformation Manager