Senior Desktop Support Analyst

Senior Desktop Support Analyst required for established financial institution. This award winning bank is known for its strong credit ratings and resilience during economic downturns. They recognise that innovation and digital transformation are driven by skilled and empowered employees and are committed to investments in their workforce.

This is a hybrid role covering aspects of Service Delivery, Incident Management, Change Management and Vendor Management. You must commit to working in the London City office one day per week.

SKILLS REQUIRED:  The successful candidate will have extensive commercial experience gained in a similar large scale environment.  Preference will be given to candidates with a Banking background with experience of:

• Windows OS support (Windows 10/11, Windows Server)
• Active Directory (user management, group policies)
• Microsoft 365 & Office Suite
• Remote access technologies (VPN, Citrix, Remote Desktop)
• Endpoint management tools (SCCM, Intune, JAMF for Macs)
• Hardware troubleshooting (desktops, laptops, monitors, peripherals)
• Virtualization platforms (VMware, Hyper-V)
• Scripting (PowerShell, batch scripting for automation)
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Experience of working in an ITIL environment

ROLE:  Joining a global team, you will be responsible for application packaging, deployment and automation. Other responsibilities include:

• Provide technical support to traders, analysts, and back-office staff, often in high-pressure, time-sensitive situations.
• Support multi-monitor and low-latency setups on trading floors.
• Install, configure, and maintain trading applications (e.g., Bloomberg, Reuters, Eikon, market data terminals).
• Troubleshoot Microsoft Office, Outlook, Teams, VPNs, and other standard enterprise tools.
• Manage user profiles, permissions, and group policies via Active Directory.

If you are interested in working for a firm deeply committed to investing in its technology workforce, then this could be the role for you! Please send your CV in word format for the attention of ALISON CALDER  

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