2nd Line Support

Managed Service Provider with strong track record of success and an impressive portfolio of clients is looking for a 2nd Line Support Engineer to join its growing team.

Based from home, this role will involve commuting to London and Essex. This is an excellent opportunity for an ambitious candidate to become a key player in this agile firm.

SKILLS: To be considered for this role you must;

• Have a proven experience as a 2nd Line Support Engineer.
• Be highly proficient in Intune, Azure, Entra, MS Office suite, conditional access policies. helpdesk software, firewalls, windows, Cisco & VPNs.
• Have familiarity with LAN/WAN networks and network protocols.
• Have excellent knowledge of computer hardware components and peripherals.
• You must be capable of working on your own initiative, self-motivated and willing to take on responsibility.

ROLE: Working from home and on client site, your responsibilities will include;

• Provide technical support and assistance to end-users, ensuring efficient resolution of IT-related issues and quickly implementation of large projects.
• Diagnose and troubleshoot technical issues related to hardware, software and network systems.
• Install, configure and maintain all computer systems and applications cloud or onsite.
• Collaborate with 1st and 2nd Line Support Engineers to escalate complex issues.
• Document all support activities and resolutions in the ticketing system.
• Ensure compliance with IT Security policies and procedures.
• Assist in the maintenance of LAN infrastructure.

 
This is an exciting opportunity to join an innovative company with ambitious plans. Please send your CV in word format for the attention of ALISON CALDER.