Trade Floor Support Engineer

Marcus Donald is looking for a Trade Floor Support Engineer for a Banking GIANT, you will come in and help on their floor with 2nd & 3rd line hardware & software queries.
 
**£300 - £400 Inside IR35**
**Fully remote, 6 months contract**
Trade Floor Support Engineer Responsibilities:

• Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
• Help onboard New Joiners and carryout ad-hoc desk moves as and when required
• Provide 1st -3rd Line Support with all Software and Hardware related issues
• Provide Market Data support
• Provide Mobile Device setup/support
• Carryout Desk moves (intraday and OOHS)
• Ad-hoc testing out of hours
• Liaise with 3rd party vendors to resolve issues

Trade Floor Support Engineer Technical Skills:

• Previous Trade Floor Support experience
• Deskside Experience supporting Windows 10
• Windows 10 desktop support knowledge
• Experience supporting Market Data applications such as Bloomberg, Reuters in a Trading Floor environment
• Experience of mobile device support including iPhones and iPads
• Knowledge of using Microsoft SCCM Console is desirable
• Knowledge of using ServiceNow ticket system is highly desirable

If you think you’re a good fit for this role please contact me – mjohnson@marcusdoanld.com