ITIL Process and Implementation Specialist

Marcus Donald are currently looking for an experienced ITIL Process and Implementation Specialist to drive process maturity and service excellence and engage in the design and ongoing service improvement of the following ITIL practices: Incident Management, Major Incident Management, Problem Management, Change Enablement, Service Level Management, Service Transition, Service Design and Service Reporting.

*Hybrid working – 3 days in the City of London (near St Paul’s)*

ITIL Process and Implementation Specialist – Responsibilities:

• Support the ongoing design, documentation and improvement of ITIL processes across the business, focusing upon functional requirements, process integration and configuration of tooling to introduce measurable process, governance and insightful reporting.
• Ensure that services are managed and delivered to the highest possible standards with constant focus upon Service Excellence
• Engage at all levels and promote the Service Management Function.
• Provide guidance and direction to IT colleagues who will assist with day-to-day process support activities (e.g. Incident/Problem Manager, Major Incident Managers, etc.).

ITIL Process and Implementation Specialist – Requirements:

• Experience of implementing and operating ITIL methodology
• ITIL V3 and or V4 foundation is essential, practitioner is preferred.
• Must have experience implementing ITIL methodology and a full understanding of the Service Lifecycle
• Demonstrable experience of Service Management reporting and analysis
• Excellent communication skills both written and verbal
• Analytical and problem-solving skills with attention to detail

If you are a highly motivated and enthusiastic individual, someone who is proactive, well-organised, and has a strong attention to detail, alongside a strong ITIL background, this could a great new role for you!

Should you be interested in understanding about the role and company a little further, please get in touch by applying for this role and/or emailing jryan@marcusdonald.com