Desktop Support Analyst

Marcus Donald are currently looking for a Desktop Support Analyst to join a very well-known organisation in London (just a stones throw from St Pauls Cathedral)! The client name will look amazing on your CV...

Contract - Initially 6 months (good chance of extension)
IR35 - Inside

We are looking for a Desktop Support Analyst to provide both 2nd Line Support and act as an escalation from the 1st Line Help Desk. Someone with strong knowledge of Windows, Active Directory & Office 365, alongside strong verbal communication is a must!

**Hybrid Working - You will be required to commute into the London offices at least 2-3 days per week**

Desktop Support Analyst – Responsibilities:

• Troubleshoot hardware and software issues (2nd Line escalation)
• Respond to and track all incoming calls, emails, and IT enquiries to the Service Desk
• Provide timely and accurate information to users
• Maintain an up-to-date understanding of technologies used within the business
• Ensuring that all user issues are managed effectively and efficiently

Desktop Support Analyst – Skills Requirement:

• Good working knowledge of current versions of MS Office and Microsoft Windows
• Active Directory
• Good knowledge of working to the ITIL framework
• Understanding of Microsoft products including Office 365
• Knowledge of Citrix
• Good communication skills both verbal and written
• Exceptional customer service skills with a real first-in-class service mind-set

This is a great opportunity to showcase you current skills and experience or really push on in your career by having the opportunity to work with a lot of new technical tooling and enhance your future offerings as an IT professional.

If you feel like this is the role for you, then please do not hesitate to apply! If you want to apply directly or find out more, please email awarren@marcusdonald.com