Desktop Support Analyst

Marcus Donald are looking for a Desktop Support Analyst to join a growing Managed Service Provider (MSP) in Slough.

**This role is based in Slough – Hybrid (3 days in office, 2 days from home)**

This is a perfect opportunity to join an outsourced IT services organisation with an amazing family feel, close-knit team with an incredible average length of tenure which speaks volumes about the way their employees are treated.

Desktop Support Analyst - Skills required (Personal):

• 2-3 years Desktop Support experience
• Excellent customer service with a willingness to help and solve problems
• A self-starter willing to take ownership of tasks is essential for this role
• Well-presented and professional
• Ability to write concise documentation
• A driving license is essential for occasions when a site visit is required

Desktop Support Analyst - Skills required (Technical):

• Office 365 and Azure administration and troubleshooting
• Understanding and proven experience with Windows server and desktop support
• Understanding of the common Backup (including Veeam) and Anti-Virus products (mainly Sophos)
• Understanding of networking technologies; firewalls ect…
• Desktop troubleshooting including Outlook, printer, login and local computer problems

Please feel free to get in contact via message or emailing me on rsolan@marcusdonald.com, excited to see all the talent on show and happy to discuss this opportunity further.