Incident Response Manager

We are now actively recruiting for a global, market leading Insurance company looking to onboard an Incident Response Manager to their team. This is a fantastic opportunity for an experienced, ambitious, and results-driven individual to further achieve their goals and develop themselves through the competitive industry. There isn’t a better time to get involved with a company with such a clear and aspiring vision going through a thorough period of expansion.

This is a client facing role whose primary focus is helping insureds/clients reduce their time to recover from a cyber incident (Ransomware, BECs, and DDoS attacks to name few). You will coordinate and oversee both internal incident response and business resumption resources, as well as a whole host of external partners (including legal, public relations, notification, etc.) to achieve this goal. You will be responsible for leading all aspects of both the technical and strategic response to complex cyber incident from initial notification right through to containment, investigation, and recovery.

HYBRID ENVIRONMENT - 2/3 DAYS IN OFFICE, 2/3 WFH...

Key responsibilities & accountabilities – Incident Response Manager:

• Determining the scope, budget, and corresponding set of internal and external resources that are required to help an insured/client reduce the time to recovery from a cyber incident.
• Managing the coordination, delivery, and communications of numerous stakeholders throughout the lifecycle of a cyber incident, whilst always championing the clients’ best interest.
• Tracking incident costs and activities, ensuring project performance, and directing resources effectively and efficiently.
• Acting as the primary incident escalation point, personally handling complex queries, and liaising with internal resources, strategic partners, and insureds/clients as required.
• Extolling the core company values and culture through regular team catch ups and nurturing an environment of constant learning and professional development.
• Champion the integrity, accuracy, and quality of company’s response offerings, ensuring that the clients’ interests remain paramount and that reducing the time to recover is the teams governing ethos.
• Support the development of key strategic partnerships with external Incident Response, Legal, and Public Relations providers within the UK and broader EU marketplace.

 Essential skills, knowledge, and experience – Incident Response Manager:

• At least 3 – 5 years’ experience in IT related project management.
• Ability to discuss technical network and system architecture.
• A track record of managing multiple stakeholders in a matrix environment

 Desirable skills, knowledge, and experience – Incident Response Manager:

• Familiarity with responding to cyber incidents.
• Knowledge of cyber insurance and the associated industry.

 Personal qualities:

• Confident and charismatic, cultivating a strong learning and collaborative culture.
• Excellent planning, organisational, and communication skills.
• Laser focus on customer service and product excellence.
• Resilient, mentally agile, and open minded.

Location: City of London
Salary: £80,000 - £100,000 (based on experience)
Benefits: 25 days holiday, bonus (open to discuss % during a call), private medical insurance (+ dental & optical cashback), employee assistance programme, pension plan, life insurance, income protection and MORE.

If you feel this position is of interest and you would like to learn more, please either apply or email jryan@marcusdonald.com. The FULL job description is also available upon request. Look forward to speaking with you.