Application Support Analyst

Marcus Donald is currently searching for an Application Support Analyst to join an Application Operations team and be the “face” of a large and growing Insurance companies IT department. You will be tasks with providing excellence in service and support to customers.

**12 months initial FTC with the view to go permanent after the initial 12-month FTC**

My client has developed their own industry-leading software platforms which are fully maintained and supported in-house. You will deliver the very best customer service and support to both their internal and external customers.

Supporting both client and broker-facing platforms, you will manage the progress of internal referrals, updating and amending data where necessary via internal systems.

This role will suit a bright and enthusiastic individual that desires a future career in systems analysis or application support. It will offer an opportunity to see the end-to-end systems project lifecycle,
interacting with both end users and developers.

Application Support Analyst - Key responsibilities & Accountabilities:

• Ensure reported incidents, bugs and tasks are all handled within defined service levels
• All incidents, bugs and task tickets are handled with the highest level of standards and service
• Provide high quality, accurate reports from their internal systems
• Provide timely, high quality documentation and guides on their applications and ensure they are communicated and readily available to the end users
• Ensure the end user receives the frequent communications in relation to any ticket submitted and feels that their ticket is being managed

Application Support Analyst - Knowledge & Experience:

• At least 3 years experience in Application Support required (ideally within Insurance or financial services)
• Advanced excel data manipulation and presentation skills
• SQL - basic required
• Strong problem-solving ability
• Effective communication
• Good product knowledge
• Great collaborative skills

Application Support Analyst - Education & qualifications:

• SQL qualification of at least basic at a minimum required.

Salary: £45,000 - £55,000
Location: City of London
Start Date: 12/07/2021 (earlier if possible)