Service Desk Support Analyst

Marcus Donald is currently looking to source a Service Desk Support Analyst. The role is based in London and there will also be opportunities to work from home at least two to three days per week.

You will respond to, and track all incoming calls, emails and IT enquiries to the Service Desk, triaging calls and ensure all relevant information is captured at point of logging. This will require you to resolve incidents at first point of contact, where possible, or accurately assign to other resolver teams where appropriate.

Due to the urgency here, we are looking to secure the right candidate and tie this up within the next 2 weeks.

Essential Skills – Service Desk Support Analyst 

• Experience of working to and reporting against SLAs
• Working knowledge of current versions of MS Office and Microsoft Windows
• An understanding and awareness of ITIL framework and processes

Desirable skills – Service Desk Support Analyst

• Good customer service skills
• Ability to interact professionally with all levels of internal and external contacts
• Broad technical skills within a Microsoft environment
• Good communication skills both verbal and written

Not only is this an amazing opportunity for you, but it also comes with a flattering bonus package! Some of which includes the opportunity to work in an innovative, engaging and market-leading organisation, 25 days holiday plus bank holidays, pension scheme, private healthcare, volunteering opportunities and much more.

As well as all these bonuses they are also offering a discussion about how this role could work flexibly for you, for example, work pattern, hours or location.

If you feel you would fit in well for this role then do not hesitate to call 0203 328 0400 or email Ben James at bjames@marcusdonald.com.