2nd Line Mac Support Analyst

Marcus Donald are currently looking to identify an experienced 2nd Line Mac Support Analyst to join a creative media, printing and advertisment organisation in East London.

This is a very urgent requirement!

The successful 2nd Line Mac Support Analyst will be responsible for providing all levels of Apple desktop (Mosyle) & server infrastructure (Linux) and application (Adobe) support across the organisation. As a 2nd Line Mac Support Analyst - you will have excellent knowledge and experience managing Mac OS X.

Onboarding remotely will be accepted. However, 1 or 2 days from East London offices on a weekly basis will be expected from late spring 2021.

2nd Line Mac Support Analyst – Responsibilities:

• Provide 1st / 2nd level desktop and application support for Mac User
• Experience of managing Macs with a MDM solution (Mosyle)
• Maintain the MacOS desktop environment, including hardware, provisioning, configuration, software installation and upgrades for new and current employees
• Troubleshoot hardware, software and network support tickets undertaking repairs and fixes where possible and escalating more complex problems to the appropriate member of the team or third-party provider
• Create and maintain new and existing systems documentation
• Liaise with third party hardware and software providers
• Scheduling and performing builds of Apple workstations
• Assisting with archiving and housekeeping of data systems
• Production of technical documentation
• Out of hours work may be required in order to suit business demands
• To support the IT Director with regards to ad-hoc department activities

2nd Line Mac Support Analyst – Skills and Experience Required:

• Excellent knowledge of Mac OS and experience of managing Macs in an enterprise environment
• Maintain our MacOS desktop environment, including hardware provisioning, configuration, software installation and upgrades for new and current employees
• Experience of managing Macs with a MDM solution (Mosyle)
• Good knowledge of managing Linux servers
• Exchange/O365 administration
• Good communication skills
• Strong Customer Service and Technical skills required, proficient in the applications which make up the Adobe Creative Suite of products in order to support designers
• Able to analyze problems, determine cause and reach a resolution

If this position is of interest, please do not hesitate to contact Lola Reynolds for any questions that may need answering and/or further information regarding the company and role.