CRM Functional Consultant

CRM Functional Consultant

Marcus Donald are currently recruiting for a CRM Functional Consultant to join a client in the Education sector in Central London, as a CRM Functional Consultant you will be involved identifying opportunities and deliver continuous improvement.

Key responsibilities (CRM Functional Consultant):

• Ensure service levels are at or above SLA for 2nd & 3rd line support
• Work collaboratively with our partners for development support delivery
• Identify opportunities and deliver continuous improvement work e.g. proactive automated monitoring tools, archiving implementations, performance improvements, changes to enable best practice usage of our SAP system, test automation
• On projects and changes, understand the City & Guilds Group business requirements, configure the SAP solution, demonstrate the changes through playback to customer, and assist the super users in testing the solution
• Mentor junior consultants
• Work with Development project teams with accountability for the smooth transition of changes to production
• Participate in update training and events to share expertise and skills with other consultants and gain skills from others
• Provide clear and timely status reports to ensure manager is appraised of deliverables status
• Working across a mix of complex parallel developments
• Working across a mix of technology platforms and environments with a personal track record of delivering solutions in partnership with a range of business and technical owners

Knowledge and skills

• Expert in the functional development, configuration and Technical development of SAP CRM
• Understanding of ITIL and of current IT development methodologies
• Strong industry knowledge of SAP processes & best practices
• Strong communication skills, with the ability to articulate and provide clear, concise guidance on functionality, risks, issues and benefits with a confident and professional manner and be able to play back the solution to stakeholders.
• An ability to work both independently and as part of a team within tight and challenging time-frames

We can’t live without the…

• Ability and passion to learn and grasp complex systems quickly
• Capability and passion to deliver customer centric, user friendly, operations friendly solutions
• Ability and passion to optimise and enhance our systems to deliver best practice use of our sap systems
• Capability and passion to keep up to date on contemporary technology advances in sap area
• Experience of • Delivering SAP CRM and web based applications along with ISA V4

We would love you to have…

• Experience in a range of SAP platforms from CRM, ISA V4, SAP Core and Portal platforms
• Understanding of business process and change management methodologies
• Understanding of business process and functions in the following areas:

- CRM
- Activity Management
- Campaign Management
- Service Management
- Order to Cash
- Management Reporting

Please send over your CV to apply for the role, if you have any questions about the position then call 0203 328 0400 and ask for James.