Service Desk Analyst

Service Desk Analyst

Marcus Donald are currently seeking a Service Desk Analyst to join a Financial Services organisation based in the City of London. This position focuses on the day to day support of both internal and external users.

The successful candidate will be the first point of contact for IT Support within the organisation and will work alongside the Infrastructure team to ensure project and BAU work is completed to a satisfactory standard.

Excellent communication skills over the phone, face to face and via email are essential for this position.

Key responsibilities for the Service Desk Analyst

• Being the first point of contact for IT support for both internal and external users
• Follow up on existing tickets whilst supporting new user issues
• Supporting users remotely, face to face and via telephone and email
• Processing purchase request and liaising with 3rd party suppliers
• Troubleshooting hardware, software and the network
• Write and share documentation with other members of the team
• Ensuring all users are treated fairly whilst maintaining a professional manner and approach
• Identify risks and enhance control across the business IT environment

Key skills required Service Desk Analyst

• Office 365
• Windows 7-10
• Microsoft Office Products
• Troubleshooting laptop, PC’s and other hardware
• Troubleshooting software & networks
• McAfee
• Cisco
• Excellent communication skills over the phone, email and face to face

 
Working hours for Service Desk Analyst

• Shift pattern on a weekly basis
• 7AM-3PM
• 11AM-7PM

Alongside the basic salary, my client offers the following package

• Competitive compensation package including annual performance bonus opportunity
• Competitive benefits package, including health care and gym pass 
• Relaxed and friendly work environment

 
If you are interested in this position, please apply directly through this advert or contact Oliver at Marcus Donald People.