Product / Program Manager (Salesforce)

Product / Program Manager (Salesforce)

Marcus Donald are currently seeking a Product / Program Manager to join a leading Financial Services company based in the City of London. The Product / Program Manager will be responsible for working with leaders across multiple business user groups and global teams to execute CRM strategies that are aligned to the short-term and long-term goals of the business. The focus of this position is on building capabilities and business processes designed to optimize the overall customer experience.

Ideally the company is looking for someone with experience working in the Financial Services sector, however this is not essential.

Responsibilities for the Product / Program Manager 

• Leading a cross functional team of 8 individuals
• Designing the strategic roadmap for the internal CRM with the goal of aligning business processes with customer strategy
• Building relationships with business leaders across a range of internal departments including Marketing, Sales and Finance
• Working with technology leads to ensure strategies, plans and technological needs are prioritized
• Drive adoption across the organisation with regards to CRM concepts and capabilities
• Managing 3rd party supplier / vendors to keep up to date with features and functionalities of CRM technologies

Key Skills for the Product / Program Manager 

• A strong understanding of Salesforce - minimum 3 years experience
• A minimum of 3 years of program management experience
• Strong customer focus with both internal and external users
• Understand CRM principles and strategies
• Able to build strong rapport with cross functional teams with the aim to achieve organisational wide goals